[{"data":1,"prerenderedAt":403},["ShallowReactive",2],{"docs:support":3,"nDi7vzHy4d":150},{"doc":4,"docs":47,"previous":148,"next":149},{"slug":5,"path":6,"title":7,"nav_title":7,"excerpt":8,"meta_title":9,"meta_description":10,"featured_image":11,"section":12,"order":13,"content":14,"headings":15,"date_created":45,"date_updated":46,"date":45},"support","/docs/support/","Support","Raise and track support tickets, follow the conversation, and get updates by email or push.","Support | Mind Wobble Docs","Use Mind Wobble support to raise and track tickets for questions, bugs, billing help, and feature requests, follow the conversation thread, and close a ticket when it's resolved.","/images/docs/support/support.jpg","Your Account",96,"Support is where you reach the Mind Wobble team. Billing questions, bugs, feature requests, and general questions all land here, and each conversation is kept as a ticket so you can follow it through to a reply. Your tickets stay accessible even if your subscription is inactive.\n\nSupport is not an emergency channel. If you are in crisis or immediate danger, please use the resources in the [Crisis Support](/docs/crisis-support/) guide rather than a support ticket — tickets are answered by people, not in real time.\n\n## Your tickets\n\nThe main support page lists your tickets, each showing its subject, a status badge, its priority, and when it was created and last updated. If you have not raised anything yet, you see a short empty state inviting you to create your first ticket.\n\nUse **Create Ticket** to start a new one, or **View Ticket** to open an existing conversation.\n\n## Raising a ticket\n\nThe new-ticket screen asks for a few details:\n\n- **Category** — what the ticket is about, such as a bug, billing, a feature request, or a general question.\n- **Priority** — how urgent it is for you.\n- **Subject** — a short summary of the issue.\n- **Message** — the detail. The most helpful first message says what happened, what you expected to happen, and anything else worth knowing.\n- **Attachments** — you can add files, such as a screenshot, to show the problem.\n\nMind Wobble also attaches a little context automatically — such as the page you were on and your app version — to help the team reproduce the issue faster. When you submit, the ticket is created and opens ready for replies.\n\n## Following a ticket\n\nOpening a ticket shows the full message thread between you and the support team, newest activity included. You can reply at any time using the **Reply** box, and attach files to a reply as well. Sending a reply moves the ticket back to waiting for support.\n\nWhen your question has been answered, you can **Close** the ticket. You will be asked to confirm, because a closed ticket cannot receive new replies — if you need more help later, you simply create a new ticket.\n\n## Notifications\n\nYou can be told when the support team replies to or updates a ticket, by email and by push. Those toggles live in your [Settings](/docs/settings/) — look for the support ticket options on the Email and Push tabs. For how notifications work more generally, see the [Notifications](/docs/notifications/) guide.\n\n## Frequently asked questions\n\n### What should I put in my first message?\n\nDescribe what happened, what you expected, and any steps that led to it. A screenshot attached to the ticket often saves a round of back-and-forth.\n\n### Can I reply to a ticket after it's closed?\n\nNo. Closing a ticket ends that conversation, and the reply box is disabled. If something comes up afterwards, create a new ticket and the team can pick it up there.\n\n### Will I be told when support replies?\n\nOnly if you have turned on support ticket notifications. Set them up on the Email and Push tabs in [Settings](/docs/settings/).\n\n## Related guides\n\n- [Account Overview](/docs/account-overview/)\n- [Settings](/docs/settings/)\n- [Crisis Support](/docs/crisis-support/)",[16,20,23,26,29,32,36,39,42],{"id":17,"level":18,"text":19},"your-tickets",2,"Your tickets",{"id":21,"level":18,"text":22},"raising-a-ticket","Raising a ticket",{"id":24,"level":18,"text":25},"following-a-ticket","Following a ticket",{"id":27,"level":18,"text":28},"notifications","Notifications",{"id":30,"level":18,"text":31},"frequently-asked-questions","Frequently asked questions",{"id":33,"level":34,"text":35},"what-should-i-put-in-my-first-message",3,"What should I put in my first message?",{"id":37,"level":34,"text":38},"can-i-reply-to-a-ticket-after-it-s-closed","Can I reply to a ticket after it's closed?",{"id":40,"level":34,"text":41},"will-i-be-told-when-support-replies","Will I be told when support replies?",{"id":43,"level":18,"text":44},"related-guides","Related guides","2026-06-26T00:00:00.000Z",null,[48,56,63,69,75,81,87,93,99,103,109,115,121,127,128,134,141],{"slug":49,"path":50,"title":51,"nav_title":52,"excerpt":53,"section":54,"order":55},"overview","/docs/","Mind Wobble Docs","Overview","Learn how Mind Wobble's core wellbeing tools work together and how to build a useful routine.","Start Here",10,{"slug":57,"path":58,"title":59,"nav_title":59,"excerpt":60,"section":61,"order":62},"dashboard","/docs/dashboard/","Dashboard","Use the dashboard as your daily snapshot for check-ins, trends, values, and quick actions.","Core Features",20,{"slug":64,"path":65,"title":66,"nav_title":66,"excerpt":67,"section":61,"order":68},"mood-tracker","/docs/mood-tracker/","Mood Tracker","Learn how to log mood check-ins and record the context that helps patterns become visible.",30,{"slug":70,"path":71,"title":72,"nav_title":72,"excerpt":73,"section":61,"order":74},"reports","/docs/reports/","Reports","Use reports to review patterns across mood, sleep, stress, physical health, and social connection.",35,{"slug":76,"path":77,"title":78,"nav_title":78,"excerpt":79,"section":61,"order":80},"journal","/docs/journal/","Journal","Use journaling to add context, process thoughts, and create richer material for reflection and coaching.",40,{"slug":82,"path":83,"title":84,"nav_title":84,"excerpt":85,"section":61,"order":86},"goals","/docs/goals/","Goals","Create goals, break them into steps, and use timelines to make progress visible.",50,{"slug":88,"path":89,"title":90,"nav_title":90,"excerpt":91,"section":61,"order":92},"self-discovery-tests","/docs/self-discovery-tests/","Self-Discovery Tests","Use tests to understand your values, personality, learning style, and life balance.",60,{"slug":94,"path":95,"title":96,"nav_title":96,"excerpt":97,"section":61,"order":98},"ai-coach","/docs/ai-coach/","AI Coach","Use the AI Coach to connect patterns, explore goals, and turn reflection into next actions.",70,{"slug":27,"path":100,"title":28,"nav_title":28,"excerpt":101,"section":61,"order":102},"/docs/notifications/","Use in-app notifications to see reminders, mark items as read, follow deep links, and clear old messages.",90,{"slug":104,"path":105,"title":106,"nav_title":106,"excerpt":107,"section":12,"order":108},"account-overview","/docs/account-overview/","Account Overview","Find your way around the Mind Wobble account area — profile, settings, billing, and support.",92,{"slug":110,"path":111,"title":112,"nav_title":112,"excerpt":113,"section":12,"order":114},"profile","/docs/profile/","Profile","Manage your account identity and the personal details that help Mind Wobble personalise your insights.",93,{"slug":116,"path":117,"title":118,"nav_title":118,"excerpt":119,"section":12,"order":120},"settings","/docs/settings/","Settings","Control your app lock PIN, email and push notifications, and installing Mind Wobble on your device.",94,{"slug":122,"path":123,"title":124,"nav_title":124,"excerpt":125,"section":12,"order":126},"billing","/docs/billing/","Billing & Subscription","Review your plan and usage, manage payment and invoices, and change, cancel, or resume your subscription.",95,{"slug":5,"path":6,"title":7,"nav_title":7,"excerpt":8,"section":12,"order":13},{"slug":129,"path":130,"title":131,"nav_title":131,"excerpt":132,"section":12,"order":133},"cancel-account","/docs/cancel-account/","Cancelling Your Account","Understand the difference between cancelling your subscription, deleting your account, and requesting a refund.",97,{"slug":135,"path":136,"title":137,"nav_title":137,"excerpt":138,"section":139,"order":140},"crisis-support","/docs/crisis-support/","Crisis Support","Find crisis support resources, emergency numbers, hotlines, and grounding suggestions inside Mind Wobble.","Safety",100,{"slug":142,"path":143,"title":144,"nav_title":144,"excerpt":145,"section":146,"order":147},"install-app","/docs/install-app/","Install App","Install Mind Wobble as a progressive web app on supported desktop and mobile devices.","Using the App",110,{"slug":122,"path":123,"title":124,"nav_title":124,"excerpt":125,"section":12,"order":126},{"slug":129,"path":130,"title":131,"nav_title":131,"excerpt":132,"section":12,"order":133},{"data":151,"body":154,"excerpt":-1,"toc":391},{"title":152,"description":153},"","Support is where you reach the Mind Wobble team. Billing questions, bugs, feature requests, and general questions all land here, and each conversation is kept as a ticket so you can follow it through to a reply. Your tickets stay accessible even if your subscription is inactive.",{"type":155,"children":156},"root",[157,164,176,181,186,206,210,215,270,275,279,291,303,307,324,328,333,338,343,348,352,363,367],{"type":158,"tag":159,"props":160,"children":161},"element","p",{},[162],{"type":163,"value":153},"text",{"type":158,"tag":159,"props":165,"children":166},{},[167,169,174],{"type":163,"value":168},"Support is not an emergency channel. If you are in crisis or immediate danger, please use the resources in the ",{"type":158,"tag":170,"props":171,"children":172},"a",{"href":136},[173],{"type":163,"value":137},{"type":163,"value":175}," guide rather than a support ticket — tickets are answered by people, not in real time.",{"type":158,"tag":177,"props":178,"children":179},"h2",{"id":17},[180],{"type":163,"value":19},{"type":158,"tag":159,"props":182,"children":183},{},[184],{"type":163,"value":185},"The main support page lists your tickets, each showing its subject, a status badge, its priority, and when it was created and last updated. If you have not raised anything yet, you see a short empty state inviting you to create your first ticket.",{"type":158,"tag":159,"props":187,"children":188},{},[189,191,197,199,204],{"type":163,"value":190},"Use ",{"type":158,"tag":192,"props":193,"children":194},"strong",{},[195],{"type":163,"value":196},"Create Ticket",{"type":163,"value":198}," to start a new one, or ",{"type":158,"tag":192,"props":200,"children":201},{},[202],{"type":163,"value":203},"View Ticket",{"type":163,"value":205}," to open an existing conversation.",{"type":158,"tag":177,"props":207,"children":208},{"id":21},[209],{"type":163,"value":22},{"type":158,"tag":159,"props":211,"children":212},{},[213],{"type":163,"value":214},"The new-ticket screen asks for a few details:",{"type":158,"tag":216,"props":217,"children":218},"ul",{},[219,230,240,250,260],{"type":158,"tag":220,"props":221,"children":222},"li",{},[223,228],{"type":158,"tag":192,"props":224,"children":225},{},[226],{"type":163,"value":227},"Category",{"type":163,"value":229}," — what the ticket is about, such as a bug, billing, a feature request, or a general question.",{"type":158,"tag":220,"props":231,"children":232},{},[233,238],{"type":158,"tag":192,"props":234,"children":235},{},[236],{"type":163,"value":237},"Priority",{"type":163,"value":239}," — how urgent it is for you.",{"type":158,"tag":220,"props":241,"children":242},{},[243,248],{"type":158,"tag":192,"props":244,"children":245},{},[246],{"type":163,"value":247},"Subject",{"type":163,"value":249}," — a short summary of the issue.",{"type":158,"tag":220,"props":251,"children":252},{},[253,258],{"type":158,"tag":192,"props":254,"children":255},{},[256],{"type":163,"value":257},"Message",{"type":163,"value":259}," — the detail. The most helpful first message says what happened, what you expected to happen, and anything else worth knowing.",{"type":158,"tag":220,"props":261,"children":262},{},[263,268],{"type":158,"tag":192,"props":264,"children":265},{},[266],{"type":163,"value":267},"Attachments",{"type":163,"value":269}," — you can add files, such as a screenshot, to show the problem.",{"type":158,"tag":159,"props":271,"children":272},{},[273],{"type":163,"value":274},"Mind Wobble also attaches a little context automatically — such as the page you were on and your app version — to help the team reproduce the issue faster. When you submit, the ticket is created and opens ready for replies.",{"type":158,"tag":177,"props":276,"children":277},{"id":24},[278],{"type":163,"value":25},{"type":158,"tag":159,"props":280,"children":281},{},[282,284,289],{"type":163,"value":283},"Opening a ticket shows the full message thread between you and the support team, newest activity included. You can reply at any time using the ",{"type":158,"tag":192,"props":285,"children":286},{},[287],{"type":163,"value":288},"Reply",{"type":163,"value":290}," box, and attach files to a reply as well. Sending a reply moves the ticket back to waiting for support.",{"type":158,"tag":159,"props":292,"children":293},{},[294,296,301],{"type":163,"value":295},"When your question has been answered, you can ",{"type":158,"tag":192,"props":297,"children":298},{},[299],{"type":163,"value":300},"Close",{"type":163,"value":302}," the ticket. You will be asked to confirm, because a closed ticket cannot receive new replies — if you need more help later, you simply create a new ticket.",{"type":158,"tag":177,"props":304,"children":305},{"id":27},[306],{"type":163,"value":28},{"type":158,"tag":159,"props":308,"children":309},{},[310,312,316,318,322],{"type":163,"value":311},"You can be told when the support team replies to or updates a ticket, by email and by push. Those toggles live in your ",{"type":158,"tag":170,"props":313,"children":314},{"href":117},[315],{"type":163,"value":118},{"type":163,"value":317}," — look for the support ticket options on the Email and Push tabs. For how notifications work more generally, see the ",{"type":158,"tag":170,"props":319,"children":320},{"href":100},[321],{"type":163,"value":28},{"type":163,"value":323}," guide.",{"type":158,"tag":177,"props":325,"children":326},{"id":30},[327],{"type":163,"value":31},{"type":158,"tag":329,"props":330,"children":331},"h3",{"id":33},[332],{"type":163,"value":35},{"type":158,"tag":159,"props":334,"children":335},{},[336],{"type":163,"value":337},"Describe what happened, what you expected, and any steps that led to it. 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