There are three different things people mean by "cancelling", and they have different effects, so it is worth being clear about which one you want before you act.
Which one do I want?
- Stop paying, but keep your account and data? Cancel your subscription.
- Remove your account and data for good? Delete your account.
- Want your money back? Request a refund — and note that, by default, this also closes your account unless you ask to keep it.
Each option is explained in full below.
1. Cancel your subscription (keep your account)
Cancelling your subscription stops future charges. Your access stays active until the end of the period you have already paid for, and after that your account simply drops to no paid tier. Your account and all your data remain, so you can come back later.
You can cancel in any of these ways:
- On the Billing & Subscription page, choose Cancel subscription.
- Through the Paddle customer portal, using the link in your receipt email.
- By emailing [email protected].
If you change your mind before the period ends, the billing page shows a Resume subscription option so you can keep your plan running without a break. Cancelling on its own never deletes your content.
2. Delete your account (permanent)
Deleting your account is permanent and is done from the danger zone at the bottom of your Profile page. As part of closing your account, any active subscription is cancelled too, so deleting also stops billing.
Deletion is irreversible and your data cannot be recovered afterwards. In line with Section 10 (Data Deletion & Retention) of the Terms of Service:
- Your active account and wellbeing data is permanently deleted from production systems, normally within 30 days of your request.
- Encrypted backup copies may persist briefly for disaster recovery and are purged within the standard backup retention cycle — no longer than 7 days.
- A limited set of support and billing records is kept in pseudonymised form, stripped of direct identifiers, for up to 6 years. These are retained only to prevent fraud and to handle disputes, complaints, and legal claims, and are never used for anything else. Certain billing and tax records may also be retained by Paddle and by us as required by law.
If you simply want to stop paying but keep your data, cancel your subscription instead — see option 1.
3. Request a refund
Mind Wobble offers a voluntary 30-day money-back guarantee on eligible subscription charges. If you request a refund within 30 days of the charge you want refunded, the team will ask Paddle to process a full refund of that charge.
To request one, email [email protected] from the email address registered to your account, so the request can be verified and the charge located.
Because almost everyone who asks for their money back wants to stop using Mind Wobble, a refund request is treated as a request to also cancel your subscription and close your account. When the refund is processed, your subscription is cancelled so you are not billed again, and your account and data are deleted in line with Section 10 of the Terms of Service. If you would like a refund but want to keep your account open, just say so in your message and your account is left in place.
The full detail, including how Paddle handles the payment side, is in the Refund Policy.
Your statutory rights as a consumer — for example under the UK's Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 — sit on top of this goodwill guarantee and are not affected by it.
Frequently asked questions
What's the difference between cancelling and deleting?
Cancelling stops future charges but keeps your account and data, so you can return whenever you like. Deleting permanently removes your account and data and cancels any active subscription as part of closing it. Cancelling is reversible while the period is running; deleting is not.
Does cancelling delete my journal entries and other data?
No. Cancelling only stops billing. Your content stays in place. Data is only removed if you delete your account or if a refund closes it.
If I ask for a refund, can I keep my account?
Yes. A refund request closes the account by default, but if you say in your message that you want to keep your account, it is left open.