Support is where you reach the Mind Wobble team. Billing questions, bugs, feature requests, and general questions all land here, and each conversation is kept as a ticket so you can follow it through to a reply. Your tickets stay accessible even if your subscription is inactive.
Support is not an emergency channel. If you are in crisis or immediate danger, please use the resources in the Crisis Support guide rather than a support ticket — tickets are answered by people, not in real time.
Your tickets
The main support page lists your tickets, each showing its subject, a status badge, its priority, and when it was created and last updated. If you have not raised anything yet, you see a short empty state inviting you to create your first ticket.
Use Create Ticket to start a new one, or View Ticket to open an existing conversation.
Raising a ticket
The new-ticket screen asks for a few details:
- Category — what the ticket is about, such as a bug, billing, a feature request, or a general question.
- Priority — how urgent it is for you.
- Subject — a short summary of the issue.
- Message — the detail. The most helpful first message says what happened, what you expected to happen, and anything else worth knowing.
- Attachments — you can add files, such as a screenshot, to show the problem.
Mind Wobble also attaches a little context automatically — such as the page you were on and your app version — to help the team reproduce the issue faster. When you submit, the ticket is created and opens ready for replies.
Following a ticket
Opening a ticket shows the full message thread between you and the support team, newest activity included. You can reply at any time using the Reply box, and attach files to a reply as well. Sending a reply moves the ticket back to waiting for support.
When your question has been answered, you can Close the ticket. You will be asked to confirm, because a closed ticket cannot receive new replies — if you need more help later, you simply create a new ticket.
Notifications
You can be told when the support team replies to or updates a ticket, by email and by push. Those toggles live in your Settings — look for the support ticket options on the Email and Push tabs. For how notifications work more generally, see the Notifications guide.
Frequently asked questions
What should I put in my first message?
Describe what happened, what you expected, and any steps that led to it. A screenshot attached to the ticket often saves a round of back-and-forth.
Can I reply to a ticket after it's closed?
No. Closing a ticket ends that conversation, and the reply box is disabled. If something comes up afterwards, create a new ticket and the team can pick it up there.
Will I be told when support replies?
Only if you have turned on support ticket notifications. Set them up on the Email and Push tabs in Settings.