Last Updated: 15 July 2026 Version: 2.7.0
These Terms of Service ("Terms") govern your access to and use of the Mind Wobble website, blog, newsletter, mobile and web application, and related services (together, the "Service").
The Service is operated by:
Mind Wobble Limited A company registered in England and Wales Company number: 16740268 Registered office: Emp Building Unit 1, 4 Solent Road, Havant, Hampshire PO9 1JH Email: hello@mindwobble.com
By accessing our website, subscribing to our newsletter, creating an account, or using the Service in any way, you agree to be legally bound by these Terms and our Privacy Policy (together, the "Agreement"). If you do not agree, you must not use the Service.
Nothing in these Terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
1. Eligibility
You must be 18 years or older to create an account or purchase a subscription.
By using the Service, you confirm that:
- You are at least 18 years old.
- You have legal capacity to enter into a binding contract.
- You will comply with these Terms and all applicable laws.
The Service is not intended for, or directed at, minors, and we do not knowingly collect personal data from children.
1.1 Where Mind Wobble is offered
Mind Wobble Limited is established in the United Kingdom. The Service is intended primarily for individuals located in the United Kingdom, and is also available to individuals located in the United States, Australia, and New Zealand. Jurisdiction-specific privacy rights for those regions are set out in our Privacy Policy at Section 8A (United States) and Section 8B (Australia and New Zealand).
Mind Wobble is not offered, targeted, or made available to individuals located in any of the following jurisdictions. By creating an account or purchasing a subscription, you confirm that you are not currently located in any of:
- an EU Member State;
- an EEA Member State (Iceland, Liechtenstein, Norway);
- Switzerland;
- a territory of an EU Member State where EU law applies (the Åland Islands, French Guiana, Guadeloupe, Martinique, Mayotte, Réunion, and Saint Martin);
- a sanctioned or high-restriction jurisdiction (Belarus, China, Cuba, Iran, Iraq, North Korea, Russia, Syria, or the occupied regions of Crimea, Donetsk, or Luhansk); or
- a jurisdiction where our payment provider cannot process payments (Afghanistan, Antarctica, the Central African Republic, the Democratic Republic of the Congo, Haiti, Libya, Mali, Myanmar, Nicaragua, Somalia, South Sudan, Sudan, Venezuela, Yemen, and Zimbabwe).
The exclusions in the first four bullets apply because Mind Wobble does not offer the Service in jurisdictions where the EU GDPR applies. The remaining exclusions apply because of international sanctions or other legal restrictions, or because Paddle, our Merchant of Record, does not support payments from those jurisdictions, which means we cannot offer paid subscriptions there.
If you relocate to any of those excluded jurisdictions during your subscription, you must stop using the Service and contact us at hello@mindwobble.com so that we can close your account. On becoming aware that a user is in fact located in any of those jurisdictions, we will cancel the Paddle subscription, offer a pro-rata goodwill refund of the unused portion of the current billing period, preserve your data-subject rights under Section 9 before closure, and close the account.
Accessing the marketing website (mindwobble.com) from an excluded jurisdiction does not of itself create a contractual relationship or constitute an offer of service. Access to the web application and sign-up is blocked at our edge network (Cloudflare) for IP addresses resolved to any of the excluded jurisdictions listed above, so registration cannot complete from those regions. In addition, Paddle, as Merchant of Record, applies its own country restrictions to refuse payments from sanctioned jurisdictions and certain other countries it does not serve; we do not control which payment-country combinations Paddle accepts or refuses.
We do not actively market or target the Service to individuals in jurisdictions other than the United Kingdom, the United States, Australia, and New Zealand. If you are located in a jurisdiction that is not specifically addressed in these Terms and is not on the excluded list above, and we are lawfully able to provide the Service to you, you may use the Service on your own initiative; you remain responsible for compliance with local laws to the extent they apply, and any mandatory consumer protections in your country of residence continue to apply alongside these Terms.
2. Nature of the Service
Mind Wobble is an AI wellness coaching service. The service depends on AI processing of your wellness data — mood, journal, chat, self-discovery test answers and related signals — to generate coaching responses, journal prompts, conversation summaries, tone-aware safety responses, and personalised insights. AI processing of your wellness data is the core of the service; it is not an optional add-on, and there is no version of Mind Wobble where your wellness data is stored but not processed by AI. If you do not want AI processing of your mental-health and wellness information, Mind Wobble is not the right product for you.
Our website, blog, newsletter, articles, software listings, guides, summaries, and in-app materials are provided for general informational and educational purposes only.
The Service:
- Is not therapy or counselling.
- Is not medical treatment.
- Is not a diagnostic tool.
- Is not a regulated medical device under the Medical Devices Regulations 2002 or overseen by the MHRA.
- Is not an emergency or crisis service.
- Does not create a clinician–patient or therapist–client relationship.
Nothing within the Service constitutes medical, psychological, psychiatric, therapeutic, legal, financial, or other professional advice, and it should not be relied on as a substitute for advice, diagnosis, or treatment from a qualified professional.
You remain solely responsible for how you interpret and use any content or output made available through the Service.
If you are in immediate danger or experiencing a mental health crisis, contact local emergency services immediately (call 999 in the UK, or Samaritans on 116 123). Crisis resource suggestions within the app are informational only. We do not monitor users in real time and cannot guarantee crisis detection or intervention.
3. AI Coaching — Core Service and Lawful Basis
The Service is delivered through, and is inseparable from, AI processing of your wellness data. This includes:
- AI coaching conversations
- Journal prompts and summaries
- Structured coaching frameworks (e.g., GROW, Limiting Beliefs, Growth Mindset)
- Tone and crisis classification
- Action item extraction
- Personalised dashboard insights
AI functionality is currently provided through Google Gemini via Google Cloud as our primary AI provider, with OpenAI's API acting as a fallback when the Gemini service is unavailable. The same request is automatically retried against OpenAI when a Gemini call fails so that the AI feature you requested can still complete. Mind Wobble uses Google's paid enterprise service tier, under which prompts and responses are not used to train Google's general-purpose models, subject to Google's then-current published policies. Mind Wobble uses OpenAI's standard API where, under OpenAI's published data-usage policy for API customers, prompts and outputs are not used to train OpenAI's models by default, and we have not opted in to any model-training, evaluation, or feedback-sharing programme. OpenAI may retain API prompts and outputs for up to 30 days for abuse-monitoring purposes under its standard API terms; full detail of how each provider handles data is set out in our Privacy Policy at Section 3.
Lawful basis. Because AI processing of your wellness data is what the Service delivers, we rely on UK GDPR Article 6(1)(b) — Contract as the Article 6 basis for storing your wellness data, sending relevant parts of it to the Gemini API, and returning coaching insights to you. Because your mood, journal, chat and related wellness content is special-category (health) data, we rely on UK GDPR Article 9(2)(a) — Explicit Consent as the Article 9 condition. That explicit consent is captured on the sign-up screen as the explicit health-data consent you give to (a) our collection and use of your health-related wellbeing data and (b) our use of that data to provide AI-supported coaching and AI-generated summaries, including sending relevant content and account context to AI providers. At the same time, and as a separate statement, you acknowledge that these AI features are not medical advice, diagnosis, treatment, crisis support, or emergency services. Full detail is in our Privacy Policy.
Withdrawing explicit consent. You can withdraw your Article 9 explicit consent at any time from your account settings in the App, or by contacting us. Because AI processing of your wellness data is the Service, withdrawing that consent means we cannot lawfully continue to provide the Service to you. We will therefore block access to App features and direct you to the account page, where you can choose to cancel your subscription, close your account, or re-accept the required consent. Withdrawal of consent does not by itself cancel your subscription or delete your account. Where access to the Service is blocked following withdrawal of consent, you remain responsible for cancelling your subscription. However, we will not knowingly continue to charge you for a period where the Service is not accessible to you due solely to withdrawal of required consent. We will not continue to process your wellness data for the Service after you withdraw consent, except where retention is required by law or permitted as described in our Privacy Policy.
You acknowledge and agree, as a condition of using the Service:
- AI outputs are generated probabilistically and may be inaccurate, incomplete, biased, or inappropriate.
- AI responses do not constitute professional advice of any kind.
- AI tone detection and crisis indicators are not guaranteed and must not be relied on.
- You are solely responsible for decisions you make based on AI outputs.
- AI outputs must not be used by you for automated decision-making that has legal or similarly significant effects on other people.
Automated decision-making (UK GDPR Article 22): Mind Wobble does not use AI to make solely automated decisions about you that produce legal or similarly significant effects. All AI outputs are provided as informational support for your own reflection and decision-making.
We do not guarantee uninterrupted AI availability. We may change or replace AI providers from time to time, provided the core functionality of the Service remains materially similar.
4. Account Registration & Security
Authentication is provided via Supabase.
You agree to:
- Provide accurate and current registration details.
- Maintain the confidentiality of your credentials.
- Not share, sell, or transfer your account.
- Notify us promptly of any unauthorised access at hello@mindwobble.com.
Security controls include:
- Supabase Row-Level Security (RLS)
- HTTPS (TLS) encryption in transit
- Cloudflare Turnstile bot protection
- Rate limiting and logging
We may suspend or terminate accounts that compromise security or materially violate these Terms, acting proportionately and, where possible, with prior notice.
5. What the Service Includes
By subscribing to Mind Wobble you and we enter a contract under which we agree to provide, and you agree to pay for, a single integrated AI wellness coaching service. This combines:
a. Storage and management of the wellness data you choose to enter (mood, journal, chat, tests, goals, liquid tracking, etc.), with journal entries and coaching conversations encrypted at rest using strong, industry-standard cryptographic methods and decrypted on our backend only when needed to provide the Service to you. b. AI processing of that wellness data, by Google Gemini (primary) under a paid plan that prohibits training on your prompts, with OpenAI (fallback) used when Gemini is unavailable under OpenAI's standard API terms where API prompts and outputs are not used to train OpenAI's models by default. c. Delivery of the resulting AI coaching responses, journal prompts, summaries, tone and crisis classification, action items, and personalised dashboard insights back to you through the app. d. Structured coaching sessions using frameworks such as GROW, limiting beliefs, and growth mindset. e. Supporting features — goals, habits, hydration, mood, sleep and activity tracking, context-aware automation and reminders — each built around the AI coach so the coach can reference them.
These parts are not severable. They form a single service priced as a single subscription. The subscription price is displayed at checkout and billed through Paddle (see Section 7).
We do not claim end-to-end encryption. Encryption keys are managed server-side, which means we (and our infrastructure providers) may access decrypted content where necessary to operate, maintain, or support the Service.
6. Newsletter
Our newsletter is delivered via Brevo (Sendinblue SAS), acting as our data processor.
- Subscription is optional and requires your express opt-in consent.
- You may unsubscribe at any time using the link in any newsletter email or by emailing hello@mindwobble.com.
- Your email address and engagement data are processed in accordance with our Privacy Policy and Brevo's privacy policy.
- We will not sell your email address or share it with third parties for marketing.
7. Subscriptions and Payments
7.1 Merchant of Record
All payments for subscriptions are processed by Paddle.com Market Limited ("Paddle"), a company registered in England and Wales (company number 08172165), whose registered office is at Judd House, 18-29 Mora Street, London, EC1V 8BT.
Paddle acts as the Merchant of Record for all purchases. This means:
- When you purchase a subscription, your contract of sale for that purchase is with Paddle, not Mind Wobble Limited.
- Paddle is responsible for payment processing, invoicing, fraud checks, chargebacks, VAT and sales tax collection, and refund processing.
- Paddle's Buyer Terms and Conditions and Privacy Policy apply to all payment transactions.
- Billing enquiries, chargebacks, and payment disputes should be raised with Paddle in the first instance.
Mind Wobble Limited is responsible for providing the Service itself and for service-level support.
7.2 Subscription Plan
- Mind Wobble is offered on a monthly subscription basis.
- The current price, billing frequency, and applicable taxes are shown at checkout before you confirm your purchase.
- Subscriptions are billed in advance and automatically renew each month.
7.3 Auto-Renewal
Your subscription renews automatically at the then-current price unless cancelled before the renewal date. We will notify you of any price changes at least 30 days in advance, and you may cancel before the change takes effect.
You may cancel at any time via:
- The Paddle customer portal (link included in your receipt email); or
- By emailing hello@mindwobble.com.
Cancellation stops future charges and takes effect at the end of your current paid billing period. Cancellation does not automatically trigger a refund of past payments, except as set out below or as required by law.
7.4 Statutory cancellation rights (UK consumers) and refund handling
UK consumers may have a 14-day statutory withdrawal right for some digital content and service contracts under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Whether that right applies, and how it applies, depends on the type of transaction (one-off purchase, first payment of a subscription, renewal, or purchase made after a free trial) and on the consents and acknowledgements you give at checkout. Immediate access or use of the Service, and any consent to begin the Service within the 14-day period, may affect those rights.
Refund handling for all payment transactions sits with Paddle as Merchant of Record. Paddle's current Refund Policy sets out how refund requests are evaluated and processed, and governs the payment-side mechanics of any refund.
To exercise any applicable statutory cancellation or withdrawal right, use the Paddle buyer portal link in your receipt email, submit a request via paddle.net, or email hello@mindwobble.com and we will help route your request. Nothing in this Section 7.4 limits your mandatory statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015.
7.5 30-Day Money-Back Guarantee (Goodwill Policy)
In addition to your statutory rights, we offer a 30-day no-questions-asked money-back guarantee. If you request a refund within 30 days of the charge you want refunded, we will ask Paddle to process a full refund of that charge.
To request a refund under this goodwill policy, email us at hello@mindwobble.com from the email address registered to your account, so that we can verify the request and locate the relevant charge.
Because a refund request normally means you no longer wish to use the Service, we will treat your request as also asking us to cancel your subscription and close your account. When we process the refund we will cancel your subscription and delete your account and associated data in accordance with Section 10 (Data Deletion & Retention). If you would prefer a refund without closing your account, tell us in your request and we will leave your account in place.
This goodwill policy is offered in addition to, and does not replace or limit, your statutory rights as a consumer. After 30 days, payments are non-refundable except where required by law.
7.6 Taxes
Paddle calculates and collects VAT or other applicable taxes based on your billing location in accordance with local law. Tax amounts are shown at checkout and on your receipt.
8. User Content & Licence
You retain ownership of all content you create within the Service ("User Content").
By using the Service, you grant Mind Wobble Limited a limited, worldwide, non-exclusive, royalty-free licence to host, process, encrypt, decrypt, store, transmit, and display your User Content solely to the extent necessary to provide the Service to you.
We will not use your User Content to train AI models, sell it to third parties, or use it for advertising.
We may produce fully aggregated and de-identified statistics for analytics and service improvement in a form that cannot reasonably be used to identify you.
You must not upload, submit, or transmit content that is unlawful, defamatory, harassing, infringing, obscene, or malicious, or that contains personal data of third parties without a lawful basis.
9. Data Protection & Your Rights
We process your personal data in accordance with the UK GDPR, the Data Protection Act 2018, and our Privacy Policy, which forms part of these Terms.
You have the right to:
- access your personal data;
- request correction or erasure;
- object to or restrict processing;
- data portability;
- withdraw consent where processing is based on consent.
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
10. Data Deletion & Retention
You may delete your account at any time from within the app or by emailing hello@mindwobble.com.
Upon deletion:
- Your active account data is permanently deleted from our production systems, normally within 30 days of your request.
- Deletion is irreversible and data cannot be recovered.
- Encrypted backup copies may persist temporarily for disaster recovery purposes and are automatically purged within our standard backup retention cycle (no longer than 7 days).
- Certain billing and tax records may be retained by Paddle and by us as required by applicable law (typically 6 years under UK tax law).
- As an exception to otherwise-complete deletion, a limited set of support and billing records — including support-ticket metadata, support messages stripped of their personal content, the files you uploaded to support tickets, and subscription and transaction records — is retained in pseudonymised form for up to 6 years after account closure. We keep these records solely to prevent fraud and to handle disputes, complaints, and legal claims, relying on our legitimate interests (UK GDPR Article 6(1)(f)) and the legal-claims exception to the right to erasure (UK GDPR Article 17(3)(e)). They are stripped of direct identifiers, access-restricted, never used for any other purpose, and permanently deleted at the end of the 6-year period. See our Privacy Policy for full details.
11. Third-Party Services
We integrate with the following third parties, each of whom processes data under their own terms and privacy policies:
- Supabase — authentication, database, storage, edge functions
- Cloudflare (including Turnstile) — bot protection, CDN, edge geoblock enforcement
- Google Cloud / Gemini — AI functionality, primary provider (paid-tier service; prompts and responses are not used to train Google's general-purpose models, subject to Google's then-current terms)
- OpenAI (OpenAI OpCo, LLC) — AI functionality, fallback provider used when Gemini is unavailable (standard API; prompts and outputs are not used to train OpenAI's models by default; up to 30-day abuse-monitoring retention under OpenAI's standard API terms)
- Paddle (Paddle.com Market Limited) — billing and Merchant of Record (see Section 7)
- Sentry (Functional Software Inc.) — error monitoring and diagnostic telemetry, configured to minimise collection of directly identifying information (no Session Replay,
sendDefaultPii: false) - Rybbit Analytics (self-hosted) — privacy-focused, cookieless usage analytics for the marketing site and the App; records page-level usage only, not the content you create in the App
- Brevo (Sendinblue SAS) — newsletter delivery and transactional email
We are not responsible for third-party privacy practices, outages, or availability, but we select providers with appropriate security and data protection standards. Full detail of each provider, the data they receive, their data location, and the transfer mechanism we rely on is set out in our Privacy Policy at Section 4 and Section 9.
12. Acceptable Use
You agree not to:
- Reverse engineer, decompile, or disrupt the Service.
- Attempt to access other users' accounts or data.
- Introduce malware, conduct denial-of-service attacks, or probe for vulnerabilities without authorisation.
- Scrape, republish, or resell substantial portions of our website, blog, or in-app content.
- Use the Service to generate content that is unlawful, harmful, or infringing.
- Use the Service for any unlawful purpose.
Violation may result in suspension or termination of your account, and we reserve the right to cooperate with law enforcement where appropriate.
13. Intellectual Property
All intellectual property rights in the Service, including the website, blog content, in-app content, software, trade marks, and design (excluding User Content), belong to Mind Wobble Limited or its licensors.
You may view, download, and print content from our website and blog for your own personal, non-commercial use. You may not otherwise reproduce, distribute, or create derivative works from any part of the Service without our prior written consent.
14. Blog, Website Content & Third-Party Listings
Articles, guides, software listings, reviews, and other editorial content on our blog and website are provided for general information only and may become out of date.
- We do not guarantee the accuracy, completeness, or timeliness of any blog or website content.
- Third-party software listings, tools, and links are provided for information only and do not constitute endorsement.
- Where we include affiliate links or receive compensation for a listing, we will clearly disclose this in accordance with the UK Advertising Standards Authority (ASA) and CAP Code requirements.
- External links are provided for convenience; we are not responsible for the content of external websites.
15. Consumer Rights and Disclaimers
For consumers: Nothing in these Terms excludes or limits our liability to you where it would be unlawful to do so under the Consumer Rights Act 2015 or other applicable consumer protection law. In particular, we provide the Service with reasonable care and skill as required by section 49 of the Consumer Rights Act 2015.
For all users: Subject to the paragraph above, the Service is provided "as is" and "as available", and we make no warranties regarding:
- Accuracy of AI-generated content;
- Accuracy, completeness, timeliness, or suitability of blog, website, or editorial content, or third-party software listings;
- Uninterrupted or error-free service availability;
- Suitability of the Service for any specific outcome or purpose.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under UK law.
16. Limitation of Liability
This section does not apply to consumers to the extent it would be unenforceable under the Consumer Rights Act 2015 or other mandatory law.
16.1 Exclusions from any cap
Nothing in these Terms (including the cap in Section 16.2 and the excluded losses in Section 16.3) limits or excludes our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- any breach of statutory consumer rights that cannot be limited or excluded by law, including under the Consumer Rights Act 2015;
- our obligations as a data controller under the UK GDPR and the Data Protection Act 2018, including any claim for compensation under Article 82 UK GDPR; or
- any other liability that cannot be limited or excluded under applicable law.
16.2 Cap on our liability
Subject to Section 16.1, our total aggregate liability to you for any and all claims arising out of or relating to the Service is limited to the greater of:
(a) the amount you paid to us (or to Paddle for the Service) in the 12 months immediately before the event giving rise to the claim; or
(b) £500.
16.3 Excluded categories of loss
Subject to Section 16.1, we are not liable for any:
- loss of profits, revenue, or anticipated savings;
- loss of business opportunity, goodwill, or reputation;
- loss of data, except where that loss results directly from a breach of our data-protection obligations; or
- indirect, incidental, special, or consequential losses,
provided that this Section 16.3 does not exclude liability for losses that result directly from a breach of our statutory obligations (including our obligations under the UK GDPR) or from any matter listed in Section 16.1.
16.4 Special-category personal data
We acknowledge that the Service processes special-category personal data under UK GDPR Article 9 (health and wellbeing data). This acknowledgement does not limit our obligations under the UK GDPR or your rights to claim compensation under Article 82, which are excluded from any cap or exclusion in this Section 16. If you have concerns about how we handle your health-related personal data, you may also contact the Information Commissioner's Office at ico.org.uk.
17. Indemnification (Business Users Only)
This section does not apply to consumers.
If you are using the Service in the course of a business, you agree to indemnify and hold harmless Mind Wobble Limited and its officers, employees, and agents from any claims, losses, or expenses arising from:
- Your misuse of the Service;
- Your violation of these Terms;
- Your infringement of third-party rights.
18. Changes to the Service or Terms
We may modify the Service or these Terms from time to time. Where changes are material and adverse to you, we will:
- give you at least 30 days' notice by email or in-app notification; and
- give you the right to cancel your subscription before the changes take effect, with a pro-rata refund of any unused portion of your current billing period.
Non-material changes (such as clarifications or typo fixes) may take effect immediately. The "Last Updated" date at the top of these Terms reflects the most recent revision. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
19. Complaints and Dispute Resolution
If you have a complaint, please email hello@mindwobble.com with "Complaint" in the subject line. We will acknowledge your complaint within 5 working days and aim to resolve it within 30 days.
Alternative Dispute Resolution: Mind Wobble Limited does not currently participate in any alternative dispute resolution scheme. If we cannot resolve a dispute informally, you retain the right to pursue the matter through the courts.
ICO complaints (data protection only): See Section 9.
20. Governing Law & Jurisdiction
These Terms and any dispute or claim arising out of them are governed by the laws of England and Wales.
The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts. Nothing in this clause deprives you of the protection of the mandatory consumer laws of your country of residence.
21. Miscellaneous
- Force Majeure: We are not liable for delays or failures caused by events beyond our reasonable control (including outages of third-party providers, natural disasters, or government action).
- Assignment: You may not transfer or assign your rights under these Terms without our consent. We may assign our rights to a successor in connection with a merger, acquisition, or sale of assets, provided your rights under these Terms are preserved.
- Severability: If any provision of these Terms is found to be unenforceable, the remainder remains in full effect. Any unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.
- No Waiver: Our failure to enforce any right is not a waiver of that right.
- Third-Party Rights: Except as expressly stated, a person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999.
- Entire Agreement: These Terms and the Privacy Policy constitute the entire agreement between you and Mind Wobble Limited regarding the Service.
22. Contact
Mind Wobble Limited A company registered in England and Wales Company number: 16740268 Registered office: Emp Building Unit 1, 4 Solent Road, Havant, Hampshire PO9 1JH Email: hello@mindwobble.com
